Cancellation Policy
At Kidaura, we want every parent to enjoy a smooth, simple, and trustworthy shopping experience. If you need to cancel your order, please read our cancellation policy below.
Order Cancellation
You may request to cancel your order before it has been processed, packed, or dispatched.
Once the order has been packed or handed over to the courier, we may not be able to cancel it.
To cancel an order, please contact our customer support team as soon as possible with your order number and registered contact details.
Cancellation Time
Cancellation requests should be made within 12 hours of placing the order or before dispatch, whichever comes first.
After this time, your order may already be in the processing or shipping stage.
Prepaid Orders
If you have already made payment through bank transfer, Easypaisa, JazzCash, or any other online payment method, your refund will be processed after the cancellation request is approved.
Refunds may take 5-7 working days, depending on the payment method and bank processing time.
Cash On Delivery Orders
Cash on Delivery orders can be cancelled before dispatch.
However, repeated cancellations after order confirmation may affect future order acceptance.
Order Replacement
If you want to replace the product, size, color, delivery address, or contact number, please contact us before your order is processed.
Once the order has been dispatched, changes may not be possible.
Cancellation By Kidaura.pk
Kidaura.pk may cancel an order in the following situations:
- The product is out of stock
- Payment is not received or verified
- Customer details are incorrect or incomplete
- Delivery location is not serviceable
- The order appears suspicious or fraudulent
- There is an error in product price or information
If a prepaid order is cancelled by Kidaura.pk, the paid amount will be refunded to the customer.
Contact Us
For cancellation requests or order support, please contact us:
Kidaura.pk Customer Support
Phone: +92 320 2496060
Email: support@kidaura.pk