FAQs
Kidaura FAQs – Delivery, Returns, Payment & More
Find answers to the most common questions about shopping at Kidaura. If you still need help, our customer support team is always here for you.
🛒 Ordering
How do I place an order?
Shopping at Kidaura is quick and easy:
- Browse our collection of kids' clothing, toys, and accessories.
- Select your preferred size, color, or variant.
- Click Add to Cart and proceed to Checkout.
- Enter your shipping details.
- Choose your preferred payment method.
- Confirm your order, and we'll take care of the rest.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once your order has been dispatched, cancellation is no longer possible.
Can I modify my order after placing it?
Yes. If your order has not been dispatched, you can request changes by contacting our customer support team as soon as possible.
🚚 Delivery & Shipping
How long does delivery take?
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–5 business days
Delivery times may vary during sales, holidays, or due to courier delays.
Do you deliver all over Pakistan?
Yes! Kidaura delivers to all major cities and most towns across Pakistan.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS, WhatsApp, or email (depending on the details provided during checkout).
What are the shipping charges?
Shipping charges are calculated at checkout. We also offer Free Delivery on selected promotions and qualifying orders.
🔄 Returns & Exchanges
What is your return and exchange policy?
We accept returns and exchanges for eligible products within 7 days of delivery.
Products must be:
- Unused
- In their original packaging
- With all tags attached
What if I receive the wrong or damaged item?
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it. We'll arrange a replacement or provide a suitable solution.
Can I exchange for a different size?
Yes! If your required size is available, we'll gladly help you exchange it.
💳 Payments
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Bank Transfer
- Online Payment
Is it safe to pay online?
Absolutely. Your payment information is protected using secure payment gateways and industry standard encryption.
👕 Products & Sizing
How do I choose the right size?
Each clothing product includes a detailed Size Guide to help you find the perfect fit for your child.
Are your products original and high quality?
Yes! Every product at Kidaura is carefully selected to provide excellent quality, comfort, durability, and value for your family.
Are the colors exactly the same as shown?
We make every effort to display product colors accurately. However, slight color variations may occur due to screen settings and lighting.
🎁 Promotions
Do you offer discounts?
Yes! We regularly offer seasonal sales, bundle deals, and exclusive promotions. Follow us on social media or subscribe to our newsletter so you never miss an offer.
📞 Customer Support
How can I contact Kidaura?
Our customer support team is always happy to help.
You can reach us through:
- Contact Form on our website
- Social Media (Facebook & Instagram)
What are your customer support hours?
Our support team is available:
Monday – Saturday: 10:00 AM – 7:00 PM
Why shop at Kidaura?
✔ Premium Quality Products
✔ Affordable Prices
✔ Fast Nationwide Delivery
✔ Secure Shopping Experience
✔ Friendly Customer Support
✔ Clothing, Toys & Accessories in One Place