TERMS & CONDITIONS

Welcome to Kidaura. 

These Terms and Conditions apply to all visitors, customers, and users of our website. By browsing our website, placing an order, or purchasing from Kidaura, you agree to follow and be bound by the terms stated below. 

Please read these Terms carefully before using our website or placing an order. 

1. About Kidaura

Kidaura is a kids clothing and accessories brand created for children aged 1 to 14 years. We offer a wide range of children’s essentials, including clothing, accessories, stationery, toys, shoes, sports items, and everyday kids’ products. 

Our aim is to provide parents with stylish, useful, comfortable, and reliable products for their children. 

2. Use of Our Website 

By using the Kidaura website, you agree that you will use it only for lawful purposes. You must not misuse the website, attempt to damage it, copy its content without permission, or use it in any way that may affect the security, performance, or reputation of Kidaura. 

All content on this website, including product images, text, designs, branding, logos, graphics, and layouts, belongs to Kidaura and must not be copied, reused, or reproduced without written permission. 

3. Product Information 

We make every effort to display our products as accurately as possible. This includes product descriptions, images, sizes, colors, materials, and pricing. 

However, slight differences may occur due to screen settings, photography lighting, product batches, or display quality. Product colors may appear slightly different in real life. 

Kidaura reserves the right to update, change, improve, or discontinue any product at any time without prior notice. 

4. Product Availability 

All products are subject to availability. If an item becomes unavailable after you place an order, our team may contact you to offer a replacement, alternative option, store credit, or order cancellation. 

Kidaura reserves the right to limit product quantities, refuse orders, or cancel orders in case of stock issues, pricing errors, incorrect details, suspicious activity, or any other valid reason. 

5. Pricing 

All prices listed on the Kidaura website are in Pakistani Rupees. 

We try our best to ensure that all prices are accurate. However, if a pricing error occurs, Kidaura reserves the right to correct the price, cancel the order, or contact the customer before processing the order. 

Prices may change at any time without prior notice. The final payable amount will be shown at checkout before order confirmation. 

6. Order Confirmation 

After placing an order, you may receive confirmation through the contact details provided by you. Customers are responsible for ensuring that their name, phone number, address, and order details are accurate. 

Kidaura will not be responsible for delivery delays, failed deliveries, or returned parcels caused by incorrect, incomplete, or unreachable customer information. 

7. Payment Methods 

Kidaura offers the following payment options: 

Cash on Delivery 
Easy paisa 
Jazz Cash 
Bank Transfer 

For prepaid orders, processing may begin after payment has been confirmed. Customers may be asked to share proof of payment where required. 

Kidaura reserves the right to cancel orders if payment is not received or verified within the required time. 

8. Delivery Policy 

Kidaura currently delivers within Pakistan only. 

Our standard delivery time is 3 to 5 working days after order confirmation. Delivery time may vary depending on your location, courier service, public holidays, weather conditions, or any situation beyond our control. 

Delivery charges are as follows: 

Rs. 250 delivery charge on orders below Rs. 2,999 
Free delivery on orders above Rs. 2,999 

Order tracking details will be provided once your order is confirmed and dispatched. 

9. Failed Delivery or Refused Orders 

Customers are requested to remain available on the phone number provided at the time of order placement. 

If a parcel is returned due to an incorrect address, unreachable phone number, refusal to accept delivery, or repeated failed delivery attempts, Kidaura reserves the right to charge delivery costs again for reshipment. 

Repeated refusal of Cash on Delivery orders may result in future order restrictions. 

10. Return and Exchange Policy 

Kidaura carefully checks products before dispatch. However, if you receive a damaged, defective, or incorrect item, you may request an exchange. 

Exchange requests must be made within 3 to 4 hours of receiving the order. 

Exchange and return charges must charged by the customer himself.  

To be eligible for exchange, the product must be: 

Unused 
Unwashed 
Undamaged 
In original condition 
With original packaging, tags, and accessories 
Supported with clear pictures or video proof where required 

Kidaura reserves the right to reject exchange requests if the product has been used, damaged by the customer, washed, altered, or returned without original packaging. 

11. Non-Exchangeable Items 

For hygiene, safety, and quality reasons, certain items may not be eligible for exchange unless they are damaged, defective, or incorrectly delivered. 

This may include selected accessories, personal-use items, sale items, clearance products, or items clearly marked as non-returnable. 

12. Refund Policy 

Kidaura does not offer cash refunds unless required in a special case approved by our team. 

In eligible cases, Kidaura may offer an exchange, replacement, or store credit. Final approval depends on product condition and review by our customer support team. 

13. Size and Color Responsibility 

Customers are encouraged to carefully check product size, measurements, colors, and details before placing an order. 

If a customer selects the wrong size, color, or product, exchange may be offered only if the product is eligible and available. Additional delivery charges may apply. 

14. Damaged, Defective, or Incorrect Products 

If you receive a damaged, defective, or incorrect item, please contact Kidaura Customer Support with your order details and clear pictures or video proof. 

Once your request is reviewed and approved, we will guide you through the exchange or replacement process. 

Claims made after the allowed time period may not be accepted. 

15. Order Cancellation 

Customers may request order cancellation before the order is dispatched. Once an order has been shipped, it cannot be cancelled. 

Kidaura also reserves the right to cancel any order due to stock unavailability, payment issues, incorrect pricing, incomplete details, courier limitations, or suspected misuse. 

16. Promotional Offers and Discounts 

Kidaura may offer discounts, sales, vouchers, or promotional campaigns from time to time. 

Promotional offers may be limited to selected products, specific dates, or certain order values. Kidaura reserves the right to change, pause, or end any promotion without prior notice. 

Discount codes cannot be exchanged for cash and may not be applied after an order has been placed. 

17. Customer Account and Information 

Customers are responsible for keeping their account details, login information, and contact details secure and accurate. 

Kidaura will not be responsible for any loss or issue caused by incorrect customer information or unauthorized use of customer account details. 

18. Privacy and Personal Information 

Your privacy is important to us. Any personal information collected during browsing, order placement, payment confirmation, or delivery will be handled according to our Privacy Policy. 

We use customer information only for order processing, delivery, customer support, communication, and service improvement. 

19. Limitation of Responsibility 

Kidaura aims to provide a smooth and reliable shopping experience. However, we are not responsible for delays, interruptions, losses, or issues caused by events beyond our control, including courier delays, internet issues, technical errors, natural disasters, strikes, public holidays, or government restrictions. 

Kidaura will not be liable for indirect, accidental, or unexpected losses related to the use of our website or products. 

20. Changes to Terms and Conditions 

Kidaura reserves the right to update, change, or replace these Terms and Conditions at any time. Any updates will be posted on this page. 

Customers are encouraged to review this page regularly. Continued use of our website after changes means you accept the updated Terms and Conditions. 

21. Contact Us 

For questions, order support, exchange requests, or assistance, please contact us:

Kidaura Customer Support

Phone: +92 320 2496060 

Email: support@kidaura.pk 

 By using Our website and placing an order with us, you confirm that you have read, understood, and agreed to these Terms and Conditions.