Exchange & Return Policy
Exchange & Return Policy
At Kidaura Customer satisfaction is very important to us. We want every parent to shop with confidence and every child to receive products with happiness. To ensure a smooth shopping experience, please read our Exchange & Return Policy carefully before placing an order.
Standard Exchange & Return Policy
This policy applies to all online orders placed through Kidaura in Pakistan.
Eligible Items for Exchange & Return
Clothing and shoes are eligible for exchange or return within 7 days of receiving the order, provided that the items are:
1. Unused, unworn, and unwashed
2. In original condition
3. Returned with original tags, packaging, and invoice/order details
4. Not damaged, stained, or altered after delivery
5. Non-Returnable & Non-Exchangeable Categories
6. For hygiene, safety, and product care reasons, the following categories cannot be exchanged or returned:
7. Toys
8. Jewellery and accessories
9. Stationery and school supplies
10. Sports items
11. Undergarments
12. Items without original tags or packaging
13. Sale, clearance, or discounted items
14. Any product damaged due to customer use
15. Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact our customer support team within 48 hours of receiving your order.
Incorrect/damaged item: report within 48 hours.
Clothing size exchange: within seven days.
Customer pays return delivery for size changes.
Kidaura pay delivery if kidaura sent the wrong or damaged item.
Refunds only for eligible cases.
Hygiene-sensitive items remain non-returnable.
Customers may be asked to share clear pictures or an unboxing video so our team can review the issue properly.
If the mistake is from Kidaura’s side, we will guide you with the return or exchange process accordingly.
Exchange Process for Online Orders
To request an exchange, customers must contact Kidaura customer support with:
1. Order number
2. Product name
3. Reason for exchange
4. Pictures of the product, if required
Once the request is reviewed and approved, our team will guide you on the next steps.
Exchanges are subject to product availability. If the requested size, color, or item is not available, customers may choose another available product or receive store credit/voucher.
Refund & Voucher Policy
Kidaura does not offer cash refunds.
Approved returns may be processed in the form of a shopping voucher or store credit, which can be used for your next purchase.
Delivery charges are non-refundable, except in cases where an incorrect, damaged, or faulty item was delivered by Kidaura.
Delivery Charges for Exchange
For size, color, or personal preference exchanges, return delivery charges may apply.
If the exchange is due to a mistake from Kidaura’s side, our team will assist you accordingly.
Additional Terms & Conditions
Kidaura reserves the right to reject any return or exchange request that does not meet the policy requirements.
Items purchased during promotions, sales, clearance offers, or special discounts may not be eligible for return or exchange unless stated otherwise.
All exchange and return requests must be made within the given time period.
Kidaura reserves the right to update or modify this policy at any time without prior notice.
Terms and conditions apply.
Need Assistance?
For any questions related to exchanges, returns, or order issues, customers can contact the KIDAURA customer support team.
We are here to help and make your shopping experience smooth, trusted, and worry free.